ICPM is the largest management
body in the United States doing business globally

About the Institute of Certified Professional Managers

ICPM has a successful track record of training and certifying managers that spans over four decades.

With over 12,000 managers and leaders certified worldwide, the Institute of Certified Professional Managers is the largest management certifying body in the United States, doing business globally. Both managers and employers benefit from the CM certification which is recognized internationally as a valid indicator of managerial competency and leadership potential.

Organization Overview

Organization Overview

The Institute of Certified Professional Managers (ICPM) was founded in 1974 by two trade associations focused on developing managers and leaders, the National Management Association (NMA) and the International Management Council (IMC).

NMA Logo

ICPM was created to provide a formal program of management training to first line supervisors and to enhance recognition of management as a profession. A grant from the George R. Brown Foundation funded the Institute which originated at Trinity University in San Antonio, Texas.

A Business Center of the College of Business at James Madison University


In 1977, ICPM moved to the National Management Association's (NMA) headquarters in Dayton, Ohio. Several years later, at the bequest of ICPM board member and JMU management professor Lester Bittel, the Institute moved to Harrisonburg, Virginia where it resides today as a business center of the James Madison University College of Business (COB).


ICPM's Mission, Vision and Values


The Institute of Certified Professional Managers advances managerial excellence internationally by identifying and validating core competencies through professional development and certification.


For the Certified Manager® (CM®) certification to be the most valued and sought after management credential in the world.



Ethics: The Institute models the ICPM Code of Ethics which underlies the CM® certification.

Credibility: The Institute's experience, professional affiliations, and high quality products and services deliver value to its clients.

Leadership: ICPM aspires to be internationally recognized as 'the' leader in management development and certification.


Corporate Structure

ICPM is a 501(c)3 non-profit, educational institute incorporated in the Commonwealth of Virginia. It is governed by a 12 - 20 member Board of Regents comprised of representatives from business, industry, academia, and the public. Affiliates that partner with ICPM to support its mission include:

  • James Madison University College of Business
  • NMA...THE Leadership Development Organization
  • American Association for Laboratory Animal Science (AALAS)
  • McGraw Hill Education
  • ProctorU
  • Hubspot


ICPM Code of Ethics

ICPM Code of Ethics

Certified Managers agree to abide by the following:


I will recognize that management is a call to service with responsibilities to my direct reports, associates, supervisors, employer, community, nation and the world.


I will maintain honest relations with customers, suppliers, management and employees.


I will recognize that, as a leader, my own pattern of work and life will exert more influence than what I say or write.


I will give the same consideration to the rights and interests of others that I ask for myself.


I will consider and look for value in the ideas and opinions of others.


I will regard my role as a manager as an obligation to help others achieve personal and professional fulfillment.


I will set reasonable performance goals for myself and for my direct reports, and balance the interests of management and employees during challenging times.


I will promote and practice the management principles and methods I have learned in achieving management certification.


I will report and encourage others to report unethical business practices to the appropriate authority.


I will discourage and confront any inappropriate behavior observed or reported to me.

Key Contacts

Key Contacts

Andrew S. (Drew) Koch Staff Photo

Andrew S. (Drew) Koch, Eds, CM

  • Title: Executive Director
  • Profile: Drew joined the ICPM staff in May 1998, after earning Master of Arts and Educational Specialist degrees from James Madison University. Drew is responsible for new business development, financial operations, staffing and leadership of the Institute. He also supervises ICPM’s day-to-day operations and is responsible for exam development, question writing and review, exam security, and statistical analysis.

Jonathan Lutz Staff Photo

Jonathan Lutz, MET

  • Title: Instructional Designer
  • Profile: Jonathan joined the ICPM staff in January 2012, after earning a Master of Educational Technology degree from Boise State University. Jonathan is responsible for the creation of learning content and online training materials for the Foundations of Management and Certified Manager programs, as well as development and maintenance of ICPM's learning management system (LMS) and website.

Trent Johnson Staff Photo

Trent Johnson

  • Title: Marketing Coordinator
  • Profile: Trent joined the ICPM staff in May 2016 after earning a Bachelor of Science in Corporate Communication & Integrated Advertising from James Madison University. Trent is responsible for developing and implementing ICPM's marketing strategy to foster brand awareness and increase sales.

Chelsea Thornton Staff Photo

Chelsea Thornton

  • Title: Account Manager
  • Profile: Chelsea joined the ICPM staff in May 2016. She holds a BS degree in Public Policy and Administration from James Madison University. She has an extensive customer service background. Chelsea serves as the primary customer contact for ICPM. She addresses phone and online inquires, providing clear and accurate information on CM and FOM programs. She is also responsible for processing recertification and order fulfillment.

Kirsten Holley Staff Photo

Kirsten Holley

  • Title: Certification Specialist
  • Profile: Kirsten joined the ICPM staff in June 2018. She holds a BA degree from Christopher Newport University in Sociology and graduated from the President’s Leadership Program with a minor in Leadership. She has an extensive customer service background and serves as the Certification Specialist at ICPM. She serves as the main point of contact for customer inquiries and customer service. She is also responsible for processing recertification, order fulfillment, processing applications, and grading exams.

Kim Foreman Staff Photo

Kim Foreman, MS, CPA

  • Title: JMU/ICPM Liaison
  • Profile: Kim joined the ICPM staff in 2012 as the liaison between ICPM and James Madison University. She currently serves as the Associate Dean for Human Resources and Administration and as a Professor of Accounting for the JMU College of Business. Kim earned Master of Science and Bachelor of Business Administration degrees from James Madison University, majoring in Accounting.
Board of Regents

Board of Regents

Wanda L. King

  • Office: Chairman
  • Company: The Center for Professional Training and Development
  • Title: President
  • Location: Columbia, MD
  • Education: MS Johns Hopkins University; BS University of Maryland University College

Kevin Hartford, CM

  • Office: Vice Chairman
  • Company: Olgoonik Global Security
  • Title: Program Manager
  • Location: Arlington, VA
  • Education: MA Human Resource Management; BS Workforce Education and Development; Project Management Professional (PMP)

Michael Shockey

  • Office: Treasurer
  • Company: CapTech
  • Title: Senior Consultant
  • Location: Charlotte, NC
  • Education: MBA University of Richmond; BBA James Madison University; Associate in Risk Management (ARM)

K. Stephen Bailey, CM

  • Company: NMA... THE Leadership Development Organization
  • Title: Executive Director
  • Location: Dayton, OH
  • Education: Masters of Public Administration

Albert Bamboukian, PhD

  • Company: Milestones
  • Title: Managing Director
  • Location: Antelias, Lebanon
  • Education: University of Oxford; University of Louisiana at Lafayette; McGill University; University of California, Los Angeles

Nancy Bennett, MAM

  • Company: Blue Cross Blue Shield of Michigan
  • Title: Manager, Operations Development and Learning Management
  • Location: Detroit, MI
  • Education: MA Management, Bellevue University; BS Business Management, University of Phoenix

William G. Davis, CM

  • Company: Ashford University
  • Title: Core Faculty/Faculty Senator/Author, Forbes School of Business and Technology
  • Location: Rock Island, IL
  • Education: MA Organizational Leadership, St. Ambrose University; BA Business Administration, Lewis University

James Healey, CM

  • Company: Lockheed Martin Corporation
  • Title: Financial Analysis Manager
  • Location: Moorestown, NJ
  • Education: MBA, Management Information Systems, New York Institute of Technology; BS Accounting, Hunter College

Brenda McAleer, PhD, CM

  • Company: University of Maine at Augusta
  • Title: Associate Provost and Dean of the College of Professional Studies
  • Location: Augusta, ME
  • Education: PhD Walden University; MA Vermont College of Norwich University; BA St. Mary's College Notre Dame, IN; Project Management Professional (PMP)

Richard L. McElroy, PhD

  • Company: American Institute of Organizational Effectiveness
  • Title: Founder/President
  • Location: Raleigh, NC
  • Education: PhD Human & Organization Systems; MA Human & Organization Systems; MA Organizational Design & Effectiveness; B.S in Nuclear Engineering Technology; B.S. in Organization Management

Joel Reyes, CM

  • Company: Science Applications International Corporation
  • Title: Training Analyst Team Lead
  • Location: Virginia Beach, VA
  • Education: MS Emergency Services Management, Columbia Southern University; BA Natural Science and Mathematics, Thomas Edison State University

Ranessia Thomas Smith, CM

  • Company: Lockheed Martin Energy | Rappahannock Electric Cooperative
  • Title: Systems Engineer/Project Manager
  • Location: Fredericksburg, VA
  • Education: Education: MS – Technical Management, Johns Hopkins University; BS – Mathematics, University of North Carolina at Greensboro

Steve Van Oostenbrugge, PhD, CM

  • Company: Concordia University
  • Title: Marketing Professor
  • Location: Ann Arbor, MI
  • Education: PhD Philosophy, Capella University; MBA, Davenport University; BS Management, Davenport University
Industries Served

Industries Served

Fortune 500 Companies

  • Walmart
  • Verizon
  • Hewlett-Packard
  • Bank of America
  • IBM
  • Boeing
  • Proctor and Gamble
  • Pepsi-Bottling Company
  • Pfizer, Inc.
  • Coca-Cola
  • Lockheed Martin
  • Merck
  • Honeywell
  • Liberty Mutual Insurance
  • Oracle
  • General Dynamics
  • Duke Energy
  • Northrop Gruman
  • Raytheon
  • Abbott Laboratories
  • Bristol-Myers Squibb
  • Jacobs Engineering Group
  • Dominion Power
  • Farmers Insurance Group
  • BB&T
  • SunTrust Banks
  • Booz Allen Hamilton
  • CH2M Hill
Aerospace Icon Aerospace
  • Boeing
  • Gulfstream Aerospace
  • NASA
  • Royal Jet
  • Federal Aviation Administration
  • Wyle Aerospace
Banking Icon Banking
  • Arab National Bank
  • Bank of America
  • BB&T
  • Hellenic Bank
  • Kuwait International Bank
  • SunTrust Bank
Biotech Icon Biotech
  • Abbott Laboratories
  • AstraZeneca
  • Bristol-Myers Squibb
  • GlaxoSmithKline
  • Merck
  • Pfizer, Inc.
Consultants Icon Consultants
  • Booz Allen Hamilton
  • KPMG
  • PricewaterhouseCoopers
  • Deloitte
  • Accenture, LLP
Defense Icon Defense
  • BAE Systems
  • DynCorp
  • General Dynamics - Electirc Boat
  • Lockheed Martin
  • Northrop Grumman
  • Raytheon
Education Icon Education
  • Johns Hopkins University
  • Massachusetts Institute of Technology
  • Ohio State University
  • Purdue University
  • University of Notre Dame
  • University of Virginia
Engineering Icon Engineering
  • Bechtel National Inc.
  • Cascade Engineering
  • CH2M Hill
  • Day & Zimmerman
  • Jacobs Engineering Group
  • Jordan Engineers Association
Finance/Investment Icon Finance/Investment
  • ING Group
  • Merrill Lynch
  • Ameriprise Financial
  • Fidelity
  • Sayga Investment Company
Government Icon Government
  • City of San Diego
  • Department of Commerce
  • Department of Energy
  • Ministry of Education - Bahamas
  • State of Ohio
  • U.S. Postal Service
Health Care Icon Health Care
  • Baptist Regional Medical Center
  • Blue Cross Blue Shield of Michigan
  • Duke University Medical Center
  • National Institute of Health
  • U.T.M.D. Anderson Cancer Center
  • VA Medical Center
Hospitality Icon Hospitality
  • Atlantis Paradise Island Resort
  • The Pacific Place Jakarta
  • Treasure Bay Casino
  • Golden Acorn Casino
  • Four Seasons Hotel
  • British Colonial Hilton
Insurance Icon Insurance
  • Metlife
  • EMC Insurance Company
  • Farmers Insurance Company
  • Liberty Mutual Insurance
  • Safe Auto Insurance Company
Manufacturing Icon Manufacturing
  • Accuride Corporation
  • American Cast Iron Pipe Company
  • Church & Dwight Co., Inc.
  • Honeywell
  • Lennox Industries, Inc.
  • Proctor and Gamble
Military Icon Military
  • U.S. Air Force
  • U.S. Army
  • U.S. Coast Guard
  • U.S. Marine Corps
  • U.S. Navy
Non-Profit Org. Icon Non-Profit Org.
  • United Way
  • Big Brothers Big Sisters
  • Business & Professional Women
  • Compassion International Ethiopia
  • Save the Children International
Oil and Gas Icon Oil and Gas
  • British Petroleum (BP)
  • Gas Natural, Inc. (EGAS)
  • Saudi Aramco
Retail Services Icon Retail Services
  • Cargill
  • Coca-Cola
  • Kmart
  • Nestle Food Company
  • Pepsi-Bottling Company
  • WalMart
Technology Icon Technology
  • Dell
  • Ericsson
  • Hewlett-Packard Company
  • IBM
  • Oracle
  • Siemens
Telecommunications Icon Telecommunications
  • Verizon
  • Alcatel-Lucent
  • Bell Atlantic
  • Sprint
  • Bahamas Telecom Corporation
  • Cyprus Telecom Authority
Utilities Icon Utilities
  • Alstom Power Inc.
  • Bahamas Electricity Corporation
  • Dominion Power
  • Duke Energy Corporation
  • Energy Northwest
  • Guam Power Authority
Contact Us

Contact the Institute of Certified Professional Managers

Contact Info

Mailing Address

  • James Madison University
    MSC 5504
    Harrisonburg, VA 22807

Physical Address

  • 220 University Blvd, Suite 3100
    Harrisonburg, VA 22801
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