Learning Objectives

After studying this chapter, applicants should be able to do the following:

  • 1.1 Describe the management process and why it is important.
  • 1.2 Identify and differentitate between the levels of management in an organization.
  • 1.3 Describe the key principles of management and explain how they contribute to managerial success.
  • 1.4 Identify the key characteristics and competencies that managers should possess.
  • 1.5 Describe the criteria used to measure managerial performance.
  • 1.6 Differentiate between internal and external factors that impact the work of managers.
  1. Learning Objectives

    Each chapter provides a set of learning objectives that describe what the learner should know or be able to do to demonstrate mastery of the chapters content.

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