Glossary

Click on one of the key terms below to be taken to the terms defition.

Chain of Command
The formal channels in an organization that distribute authority from to top bottom.
Division of Work
The principle that performance is more efficient when a large job is broken down into smaller, specialized jobs.
Employee-centered Supervision
A method of supervision that places and emphasis on a genuine concern and respect for employees, and on the maintenance of effective relationships within a work group.
Executive
A top-level manager in charge of a group of subordinate managers; this person establishes broad plans, objectives, and strategies.
Management
The process of obtaining, deploying, and utilizing a variety of essential resources in support of an organization’s objectives.
Management Process
The managerial functions of planning, organizing, staffing, leading, and controlling, as carried out by managers in a repetitive sequence, for the attainment of results.
Manager
An individual who plans, organizes, directs, and controls the work of others in an organization.
Nonmanagerial Employees
Often referred to as "employees" or "associates"; workers who receive direction from supervisors and then perform specific, designated tasks.
Performance Management
The ongoing process of clarifying and communicating performance expectations to employees, and then providing coaching and feedback to ensure the desired actions.
Supervision
The process of obtaining, deploying, and utilizing a variety of essential resources in support of an organization's objectives.
Supervisor
A manager who is in charge of, and coordinates the activities of, a group of employees engaged in related activities within a unit of an organization. An individual who plans, organizes, directs and controls the work of others in an organization.
Task-centered Supervision
A method of supervision that places an emphasis on the job or task that employees are expected to perform to produce results.
Unity of Command
The principle that each individual should report to only one boss.
Unity of Direction
The principle that there should be single set of goals and objectives that unifies the activities of everyone in an organization.
 
 
  1. Glossary

    The glossary contains all of a chapters key terms. By clicking on a key term you'll be navigated to its definition.

  2. Continue

    Click the "next page" button to continue.