Foundations of Management
The Foundations of Management program provides the essential tools for supervising in today's workplace, by introducing basic business concepts to establish a foundation for advancement in the management profession.
The Foundations of Management course contains the following modules:
The Supervisory Manager's Role in the Workplace
This chapter serves as an introduction into the field of management. The module helps to define the roles of managers and explains the management process.
Discovering the Leader Within You
This chapter helps applicants to comprehend the differences between managers and leaders within organizations.
Developing Effective Communication Skills
This chapter focuses on building effective communication skills so that managers are not only better capable to deal with employees, but customers as well.
Solving Problems and Making Ethical Decisions
This chapter assists applicants in building efficient problem solving skills, and helps to indentify ethical issues that may arise on a daily basis.
Delivering First Rate Customer Service
This chapter provides the foundation for proper customer service when dealing with both internal and external customers.
Planning for Goal Achievement
This chapter demonstrates the benefits of planning, and helps applicants recognize how proper planning can lead to goal achievement.
Organizing Work, Relationships and Teams
This chapter illustrates the importance of organization with an work environment. It also explains the benefits of working within teams.
Staffing, Training and Appraising Employees
This chapter focuses human resources in business, and how it pertains to hiring and training new employees.
Leading and Motivating People
This chapter explains the differences between leading and leadership. The module also identifies source of power and influence available to managers..