Foundations of Management

The Foundations of Management program provides the essential tools for supervising in today's workplace, by introducing basic business concepts to establish a foundation for advancement in the management profession.

The Foundations of Management course contains the following modules:

The Supervisory Manager's Role in the Workplace

Chapter 1 Graphic

This chapter serves as an introduction into the field of management. The module helps to define the roles of managers and explains the management process.

Discovering the Leader Within You

Chapter 2 Graphic

This chapter helps applicants to comprehend the differences between managers and leaders within organizations.

Developing Effective Communication Skills

Chapter 3 Graphic

This chapter focuses on building effective communication skills so that managers are not only better capable to deal with employees, but customers as well.

Solving Problems and Making Ethical Decisions

Chapter 4 Graphic

This chapter assists applicants in building efficient problem solving skills, and helps to indentify ethical issues that may arise on a daily basis.

Delivering First Rate Customer Service

Chapter 5 Graphic

This chapter provides the foundation for proper customer service when dealing with both internal and external customers.

Planning for Goal Achievement
 

Chapter 6 Graphic

This chapter demonstrates the benefits of planning, and helps applicants recognize how proper planning can lead to goal achievement.

Organizing Work, Relationships and Teams

Chapter 7 Graphic

This chapter illustrates the importance of organization with an work environment. It also explains the benefits of working within teams.

Staffing, Training and Appraising Employees

Chapter 8 Graphic

This chapter focuses human resources in business, and how it pertains to hiring and training new employees.

Leading and Motivating People
 

Chapter 9 Graphic

This chapter explains the differences between leading and leadership. The module also identifies source of power and influence available to managers..

 
 
  1. Course Page

    This page displays all the chapters in the course that correspond to the chapters in the foundations of management study manual.

  2. Course Navigation

    The course navigation makes it easy for you to jump between chapters, view content, and see which areas you have completed in the course.

  3. Chapter 1

    Click on the "The Supervisory Manager's Role in the Workplace" to continue.