Case Studies

Case studies provide real world examples of key concepts, principles and processes of the management profession. Each case study contains analysis questions which encourage additional comprehension of the chapters content.

The Rejected Refrigerators

"You've got to get your department in order!" That's the word Dave received from his boss yesterday. Dave manages a spot-welding department in an appliance manufacturing plant. His boss's complaint was twofold: Not only was Dave's department producing too many refrigerator bodies that were later rejected at inspection...

Case Study Graphic 1
 

Which Comes First - Departmental Performance or Employee Development?

Vasquez supervises the accounts receivable section in the accounting division of a public utility. He is a stickler for performance and places a major emphasis on his staff's ability to meet monthly output quotas. Accordingly, he was disturbed when one of his more effective employees...

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  1. Case Studies

    Case studies provide real world examples of key concepts, principles and processes covered in a chapter. To explore a particular case study further click on the "Launch Case Study" button. In this interactive guide only the "The Rejected Refrigerators" case study is available.

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